Privacy Policy

Introduction

Welcome to Salesforge. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform.

Information We Collect

Personal Information

• Name and contact information (email address, phone number)
• Account credentials
• Organization affiliation
• Payment information (processed securely through third-party providers)

AI Training Data

• Voice recordings from training sessions
• Conversation transcripts
• Sales scenarios and role-play content
• Performance metrics and analytics
• Custom training content uploaded by your organization

Usage Data

• Device information and IP addresses
• Browser type and version
• Pages visited and features used
• Time spent on the platform

How We Use Your Information

We use the collected information for:

• Providing and improving our AI-powered sales training services
• Training and refining our AI models to deliver better coaching
• Analyzing performance and providing personalized feedback
• Customizing training content to your organization's needs
• Processing transactions and managing subscriptions
• Communicating updates, tips, and support
• Ensuring platform security and preventing fraud

AI and Voice Data Processing

Your voice recordings and conversation data are crucial for our AI training capabilities. Here's how we handle this sensitive data:

• Voice recordings are processed using advanced encryption
• Recordings are anonymized when used for general AI model improvements
• You can request deletion of your voice data at any time
• AI models are trained on aggregated, de-identified data
• Organization-specific models remain isolated and private

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in platform operations
• Analytics partners to improve our services
• Your organization's administrators (for organization accounts)
• Law enforcement when required by law

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for voice data
• Secure data centers with SOC 2 compliance
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of certain data uses
• Export your data in a portable format
• Withdraw consent for voice recording

Data Retention

We retain your data for as long as necessary to provide our services. Voice recordings and training data are typically retained for the duration of your subscription plus 90 days, unless you request earlier deletion.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through the platform.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: